The Denver Public Library connects people with information, ideas and experiences to provide enjoyment, enrich lives and strengthen our community.
An inspired and engaged Denver.
- Children enjoy reading and learning and flourish in school and life.
- People connect to resources and acquire the skills they need to thrive.
- We build community through fun, inspiring and creative experiences.
We believe people take pride in doing an excellent job and are devoted to providing exceptional customer service. We believe powerful results are possible when every person—every day—brings his or her intellect, compassion, creativity and unique talents to our common goals. We believe that with trust, respect, teamwork, communication and shared responsibility, we create a work environment that supports learning, growth, innovation and risk-taking. Together we make an extraordinary difference in our community.
- Customer satisfaction and loyalty
- Free and equal access
- Intellectual freedom
- Confidentiality of use
- Collaboration with partners
- The Trust of our Community
2016-17 Focus Areas
- Early Literacy
- Out of School Learning
- Technology Access and Training
2016 Strategic Initiatives
Summer of Learning
Learning activities are imperative in combating reading and learning loss for kids over the summer break. The Library’s Summer of Reading program has for years provided Denver youth the opportunity to maintain and strengthen reading levels. Now, a new Summer of Learning initiative team will formulate recommendations for an expanded program after 2016 that goes beyond reading—offering youth a variety of informal learning programs and activities that focus on multiple academic and developmental areas. Improved partnerships with City, business, nonprofit, philanthropic and/or educational entities will result in a more sustainable and targeted framework for solving summer learning loss.
The Denver Public Library is known for its excellent customer service. But what factors attract new customers and keep current customers returning again and again? To further increase positive interactions, we will now take a holistic look at the customer experience and deliver high quality, consistent service across all locations. This initiative team will identify customer touchpoints and recommend improvements for staff interaction, facility upkeep, online experience and more. Increases in visits, online visits, circulation, program attendance and customer satisfaction scores will tell us how we’re doing.
Facilities Master Plan
The Facilities Master Plan initiative team will create and implement a 6-12 year plan to guide the development of new facilities and renovation of existing physical spaces as part of the Library’s overall strategic plan. Community engagement, advocacy and fundraising will be used as ways to realize future projects and ensure that the Library’s physical spaces are meeting the needs of tomorrow’s residents. The plan will include input from the Satellite Services team, which is focused on providing service in leased and alternative spaces, as well as the Capital Plan team, which focuses on new permanent and renovated spaces.
Serving the needs of Denver residents and communities cannot be done in a vacuum. That’s why the Community Engagement initiative team will identify and act upon processes that gather community input in ways that strengthen Library programs and services as well as improve communities across the City. This team will focus its efforts in two primary areas. First, identifying and understanding the unique needs, challenges and desires of residents in targeted communities. Second, building capacity and providing training for Library leadership that encourages a continuous feedback mechanism. These two areas provide the necessary framework for enhanced service at the individual and community levels as well as the City of Denver as a whole. Staff will share information freely with City leadership to further enhance civic engagement and policy.