The Denver Public Library connects people with information, ideas and experiences to provide enjoyment, enrich lives and strengthen our community.
An inspired and engaged Denver.
The library measures success in three specific areas which positively impact the civic, cultural and educational health of Denver:
- Children enjoy reading and learning and flourish in school and life.
- People connect to resources and acquire the skills they need to thrive.
- We build community through fun, inspiring and creative experiences.
We believe people take pride in doing an excellent job and are devoted to providing exceptional customer service. We believe powerful results are possible when every person—every day—brings his or her intellect, compassion, creativity and unique talents to our common goals. We believe that engaged employees produce high quality work resulting in high customer satisfaction. We believe that with trust, respect, teamwork, communication, engagement and shared responsibility, we create a work environment that supports learning, growth, innovation and risk-taking. Together we make an extraordinary difference in our community.
- Customer Satisfaction and Loyalty
- Equality of Service
- Intellectual Freedom
- Confidentiality of Use
- Collaboration with Partners
- The Trust of our Community
- A Culture of Innovation
2017 Focus Areas
- Early Learning
- Out of School Learning
- Technology Access and Training
- Services to Immigrants and Refugees
2017 Strategic Initiatives
Summer of Learning
Implement phased-in recommendations for programmatic changes to Summer of Reading aligned with summer learning loss. Expand beyond reading and offer youth other kinds of informal learning and activities during the summer.
Increase positive customer interactions by taking a holistic look at the customer experience and deliver high quality, consistent service across all locations. Identify customer touchpoints and recommend improvements for staff interactions, facility upkeep, online experience and more.
Diversity and Inclusion
Develop a diversity and inclusion policy statement and implement diversity and inclusion learning opportunities for staff. Develop a hiring strategy to increase the pool of qualified diverse applicants and a learning and succession strategy to support the development and retention of staff.
Collect and analyze data on staffing levels and needs and determine new staffing models to meet the needs of the community and help achieve the library’s vision and community impacts.
Finalize Facilities Master Plan, prepare public information materials and work with advocates to develop the Activate!Denver plan—the library’s roadmap for projects included in the 2017 General Obligation Bond measure. Integrate messaging strategy and data presentation to match the City’s Elevate 2020 Plan.
Begin implementation of recommendations brought forward by 2016 initiative team including holding community conversations at all remaining branch locations, offering Turned Outward trainings and increasing the number of staff who have been through the Harwood Training program. Evaluate competencies and practices for community engagement. Provide support and logistics for community engagement work across the organization to build internal capacity resulting in a larger collective impact.