The Denver Public Library connects people with information, ideas and experiences to provide enjoyment, enrich lives and strengthen our community.
An inspired and engaged Denver.
The library measures success in three specific areas which positively impact the civic, cultural and educational health of Denver:
- Children enjoy reading and learning and flourish in school and life.
- People connect to resources and acquire the skills they need to thrive.
- We build community through fun, inspiring and creative experiences.
We believe people take pride in doing an excellent job and are devoted to providing exceptional customer service. We believe powerful results are possible when every person—every day—brings his or her intellect, compassion, creativity and unique talents to our common goals. We believe that engaged employees produce high quality work resulting in high customer satisfaction. We believe that with trust, respect, teamwork, communication, engagement and shared responsibility, we create a work environment that supports learning, growth, innovation and risk-taking. Together we make an extraordinary difference in our community.
- Customer Satisfaction and Loyalty
- Equality of Service
- Intellectual Freedom
- Confidentiality of Use
- Collaboration with Partners
- The Trust of our Community
- A Culture of Innovation
2018 Focus Areas
- Early Learning
- Out-of-School Learning
- Digital Inclusion
- Services to Immigrants and Refugees
2018 Strategic Initiatives
Implement recommendations to increase positive customer interactions and deliver quality, consistent service at all locations an online. Strengthen our culture of listening to customers and commit to continually improving our services.
Diversity and Inclusion
Develop a comprehensive diversity and inclusion strategy to include tactics such as implementing learning opportunities for staff, enhancing recruitment activities to increase the pool of qualified diverse applicants and crafting a succession strategy to support the development and retention of staff.
Collect and analyze data on staffing levels and needs. Provide data-based recommendations for staffing adjustments and new staffing models to meet the needs of the community and help achieve the library’s mission, vision and community impacts and look ahead to new potential service locations.
Initiate implementation of Activate!Denver, Denver Public Library's Facilities Master Plan for 2017-2027, by planning Central Library and branch library renovations as part of the City’s Our Denver bond program. Identify location and solidify plans to create library site in RiNo. Seek leased space or other opportunities for library locations in Westwood and Globeville.
Engage Denver communities by listening and better understanding people's values and aspirations, through enhanced strategies including community conversations, outreach, mobile services and strategic partnerships. Incorporate Turning Outward practices to makes decisions that will ultimately empower our city, its neighborhoods and communities to thrive.
Charting the Course
Scan and analyze community, demographic, technology, library and other landscapes to develop a future roadmap that guides strategic planning, budgeting and resource development for the next decade.