Your records are strictly confidential. At the Denver Public Library, we go the extra step to ensure that your records remain your business and no one else's.
If you forget your library card, you can check out and retrieve account information with a photo ID. This process helps us recognize you and avoids checkout discrepancies.
Your hold items will check out only to your card. If you want a friend or family member to pick up your hold items, be sure to give them your card.
We give your hold/reserve information only to you. Specific details on your hold items will not be given to your answering machine, roommate, or anyone else. You may call your branch library or check My Account to get the title, if you miss our call. Please provide your library card number when requesting account assistance by phone.
Someone else may pay your fees, but specific information will not be given to them. If someone returns or renews an overdue item for you, he or she may pay the fee, but your account history will not be disclosed.
Children's records are equally protected. We ask parents to use their child's library card when checking out, renewing or paying fees on items for their child.
Your records are available to you. Although your library account is protected from others, you can access information about it in a variety of ways:
Safeguard your card. Report any loss or theft of your card to the library immediately.
The Denver Public Library follows Colorado Law 24-90-119 which requires all public libraries to guarantee the privacy of customer records. At the Denver Public Library, we are not only committed to ensuring your privacy, but to providing you with the best in customer service. If you have any questions concerning the privacy of your records please be sure to let us know.
For more information about the library and your privacy, including Patriot Act information, please see our page about Privacy at the Library.