Library Pro Tip: How to Transfer and Cancel Holds

Are you waiting for a hold notification? While our buildings remain closed, on July 7th, we will begin offering appointments for curbside holds pick up at most Denver Public Libraries.

Now is a great time to login to your Denver Public Library account, revisit your current hold list and consider - 

Do you still want it?

If not, you can Cancel the request.

Does the pick up location still work for you?

We know that situations have changed for many of our customers. If the hold pick up location you originally selected no longer works for you, you can request to have it transferred to a different Denver Public Library location.

More information will be coming soon regarding how to reserve a time to pick up your holds. In the meantime, here’s how to cancel holds or change the pick up location:

  1. Go to denverlibrary.org
  2. Click on My Account
  3. Select Holds
     

To change the Pick Up location

  • Check the box to the left of any request you wish to pick up elsewhere
     
  • Scroll down and click the Change Pick Up Location button
    Change Pickup Location
  • Select from the New Pick Up Location drop down menu.
     
  • Click Submit
     
  • Staff will be alerted to transfer your hold to the new curbside pick up location.
     
  • You will receive a hold notification when the transferred item arrives at the new pick up location with instructions on how to reserve a time to pick up your hold(s).

Need help? For staff-assistance changing your pick up branch, call us at 720-865-1111.

Note: Staff assistance is required to transfer Prospector or World Cat (Interlibrary Loan) requests to a different pick up branch.

To Cancel a Hold

  • Check the box to the left of request(s) in Active, Inactive or Pending status that you no longer want
     
  • Scroll down and click the Cancel Selected button
    Cancel Selected
Written by Liberty on June 19, 2020