COVID-19 Closure: Frequently Asked Questions

Will book drops be open?

All book drops have been closed until further notice.

I placed a hold, when will it be available?

Your request for Denver Public Library items will remain in the queue but no holds will be fulfilled until the library re-opens. Prospector and MOBIUS requests will also remain in active status during the closure, unless the supplying library cancels the request.

Interlibrary Loan requests placed through WorldCat have been cancelled and will need to be re-requested when library services resume.

What if I have holds ready for pick up?

Those holds will remain on the hold shelf during the closure and will be available for you to pick up for 1 week following the library’s re-open date. 

I have items overdue. How can I return them?

Book drops are not available during closures. Please hold onto materials until the library reopens. Due dates are being extended, even if you previously received an overdue reminder.

What is the new due date?

All items in checked out status have been extended until May 1, 2020.

Does that mean the library is closed until May 1?

No. The library will reopen when the City and library leadership determine it is safe to do so.

Can I request items while the library is closed?

Requesting of items through Denver Public Library, including Prospector and WorldCat requests is temporarily suspended during the closure. However, you can keep a list of Denver Public Library titles you want to hold later.

How can I access library resources?

While physical locations and collections are currently inaccessible, many online resources, including library databases, eMedia and our Ask Us Chat service are available during the closure.