Wireless Access at DPL
The Denver Public Library is pleased to offer free Wi-Fi access for laptop users.
Frequently Asked Questions
Where is wireless available?
Wireless is available at all Denver Public Library locations.
Once I’m at a Denver Public Library location, how do I access the wireless service?
Your Wi-Fi-enabled laptop will detect the wireless signal when you power it on. Click on
your Internet browser icon to open a browser page. You will then be prompted to set a
User Name and a Password of your own choosing.
Will the Denver Public Library provide laptops for customers to use in the Library?
No, you must provide your own Wi-Fi-enabled laptop. Stationary public access
computers with Internet access are available at all Denver Public Library locations. If
you do not have a laptop, Library staff can assist you in making a reservation for a 20-
minute or a 2-hour stationary computer.
How much will I have to pay to use wireless access at the Denver Public Library?
It is a free service.
What if I forget my password?
The Denver Public Library does not track Wi-Fi User Names or Passwords. If you forget
the User Name and/or Password you’ve created, you may simply create a new one.
Is there a time limit?
Unlimited Wi-Fi is available during the Library location’s open hours.
My battery is low or dead. May I use an electrical outlet?
You may, if you have a power cable, if you are in a public area and if a nearby electrical
outlet is available. Please avoid blocking access to Library materials, entrances or
service desks.
Will each location have designated spots to receive a Wi-Fi signal?
Public seating areas and study rooms were given highest priority for Wi-Fi access.
Although the majority of Denver Public Library public spaces will be covered, there will
always be dead spots at each location.
What do I do if my Wi-Fi signal is weak?
You may be in a dead spot. Try moving to a different area within the Library.
I’m having trouble accessing your wireless service. What kind of assistance can you
give me?
Denver Public Library staff can help you get signed on, but we cannot troubleshoot your
laptop. Please contact your computer tech support regarding connectivity issues.
What can I do on my laptop at the Denver Public Library?
Whatever your laptop is capable of doing, you will be able to do through our wireless service. You will have to enter your library card number to connect to some library resources. You will not be able to connect to resources designated "Library use only" from your laptop.
How can I print a document from my laptop at the Denver Public Library?
Unfortunately, you will not be able to print from your laptop, as personal laptops will not
be networked to our printers. You may, however, use a Denver Public Library public
access computer to print your information.
How can I listen to audio files?
You may bring your own headphones or you may ask Denver Public Library staff to
borrow a set.
Will Internet access on my laptop be filtered?
No, it will not. Filtering is only on stationary Denver Public Library public access
computers.
Now that you’re providing wireless access, will you remove some computers from
the Central Library and the branches?
No. We see Wi-Fi as an "added value" service and have no plans to remove public
access computers.
Why is my laptop so slow today?
Wi-Fi speed will depend on the number of concurrent users.
To send comments or suggestions about this new service, please e-mail: webmaster@denverlibrary.org.
Denver Public Library Online ©
Updated: March 10, 2008
