Request a Title Frequently Asked Questions
ContentsHow do I make a request?
Can I decide whether the library purchases or borrows my request for me?The Library reserves the right to determine the best way to fill your request, while still delivering the item to you in as timely a manner as possible.
Why didn't the library purchase the item I requested?We are unable to purchase every title that is requested so we have created a set of criteria that will determine whether or not we will purchase a title for our collection. Among other things, it is generally based on the year of publication, the sales ranking on Amazon and availability from our library vendors.
Does the library attempt to borrow new items?No. Our success rate for securing items released in the last six months approaches 0%. If the item you have requested is new and not purchased for the collection, no attempt will be made to secure the item through Interlibrary Loan. After the item has been available in stores for six months, please submit a new request and we will attempt to borrow it for your enjoyment.
Who do I talk to for more information about my request?Collection Development (purchasing) Telephone: 720-865-1509 Monday-Friday: 10 a.m. - 5:30 p.m. Interlibrary Loan (borrowing) Telephone: 720-865-1718 Monday-Friday: 8:30 a.m. - 4:30 p.m. How long will it take for my request to arrive?The average time to process your request is 2 weeks. The time varies depending on the availability of the item. Is there a charge for this service?There is no charge if Denver Public Library purchases your request for its collection. On occasion, when we borrow an item from another library, the library will charge us for the privilege. We will borrow from a library that charges fees only if you authorize us to do so, and only if there are no free libraries available. Fees are due when you pick up your item, when applicable. How many requests may I submit?You may have up to 30 active requests at a time. An active request is a request submitted by the customer into the Request It! system and includes pending requests, shipped items, checked out items and recently returned items. Requests are still active until the returned material is cleared through the Interlibrary Loan Department. Please note that there is a total request limit of 120 per year. If you are borrowing or buying my request can you send it to my non-DPL library?No, but we are happy to send your request to any of our 23 locations for convenient pick up. If you want an Interlibrary Loan delivered to a non-DPL library you must submit your request through that library’s Interlibrary Loan Department. How long can I keep an item you borrowed for me through Interlibrary Loan?The lending library determines the length of the loan. Some libraries allow one renewal. If you think you need to renew your item you can call the Interlibrary Loan office prior to the item’s due date and we’ll let you know if it will renew or not. Some items borrowed are only for use in the Central Library and cannot be checked out, such as rare or fragile materials, microfilm, microfiche, and other special materials. What is the white ILL bookmark/label for?Every Interlibrary Loan item comes with a white ILL bookmark or label attached to it. The bookmark and label help both you and the Library keep track of these special items. To ensure return of the material, please do not remove the bookmark or label. If the item is lost due to removal of the bookmark or label, you may be charged replacement fees. The lending library may charge up to $250.00 for lost items.
How do I check/change my pickup location?To check or change your pick-up location, log in to Request It!, and click on the Change Pickup Location button on the Main Menu. Select a location and click the Submit Information button.
How do I renew my item?Some libraries allow one renewal. If you need to renew your item, please contact the Interlibrary Loan office prior to the due date. We’ll let you know if it will renew or not. Telephone: 720-865-1718. E-mail Interlibrary Loan
How will I be contacted when my item arrives?When your item arrives at your designated pickup location, you will be contacted either by an automated phone call or e-mail, depending on what you currently have set up.
What does the status of my request in Request It! mean?Awaiting Customer Contact: We are currently processing your request for delivery. Please, check My Library Card for request status. You do not need to contact our office. Awaiting Copyright Clearance: Before processing your request, we must verify that the article you requested is not in violation of copyright law. Canceled by ILL Staff: Please log in to your Request It! account at denverlibrary.org/requestit, or contact the Interlibrary Loan Department for more information. CDO - Prospector Requested: We have ordered this item through Prospector so you may have it faster. CDO - Request Purchased: We have purchased your requested item for our collection and a hold has been placed for you. Please see mycard.denverlibrary.org for more information. Check My Library Card for Request Status: Your item will soon be available to you. Please see mycard.denverlibrary.org for more information. ILL - Awaiting ALA Request Processing: We are contacting a library that does not manage their requests electronically. These requests may take longer. ILL - Customer Fee Approval Required: This item has a fee. Please call 720-865-1718 or email request@denverlibrary.org to approve or deny the fee. ILL - Fee Approved: You have approved a fee for an ILL item. We are processing your request with this new information. Not Purchased-Forwarded to ILL: Your request does not meet Denver Public Library’s purchasing criteria. We are processing your request as an Interlibrary Loan Request.
What does the status mean on My Library Card?Request Pending: We are still working on your request. Intransit – sent: Your item is on its way to your designated pickup location. Ready for Pickup: Your item is ready for pickup.
I haven’t used Request It! before. Where do I sign up?You will need to complete a one-time registration before you can start using the service. Go to www.denverlibrary.org/requestit and click the Logon button. The Register Here button will appear. Click on the Register Here button and fill out the form. You will be able to place requests immediately. Please call 720-865-1718 or e-mail request@denverlibrary.org if you have questions.
I can’t log in, but I have used the Request It! system before.If you have changed your library card number or received a replacement card, you will need to register with Request It! by clicking on the Register Here button. Please call 720-865-1718 or e-mail request@denverlibrary.org if you have any outstanding requests so that we may update your account.
Can I still place requests through WorldCat?Yes, please! Find your request in WorldCat and then click on ILL BORROW FROM ANOTHER LIBRARY. After logging in, your request will populate the appropriate fields. Select your format, then click on Submit Request.
How do I know if my request went through?You will know if your request went through when you submit your request and receive a transaction number. If you have any questions about whether or not we received your request, check Request It! at www.denverlibrary.org/requestit. If you see your item under Outstanding Requests, we have received your request.
Will my request show up on My Library Card right away?Unlike Prospector, Interlibrary Loan requests do not show up on your library card right away. The item will appear on your card if we are able to request the item from a partner library. This process may take 5 hours to 5 days. If you are curious about the status of your request, feel free to check Request It! at www.denverlibrary.org/requestit under Outstanding Requests. If your request is not there, check under Cancelled Requests. Items we are not able to borrow will no longer be listed on your library card, but will appear here.
My request is no longer on my library card. What happened?We are not able to fill every request, despite our best efforts. If your request is no longer on your library card please login to Request It! and check under Cancelled Requests. Click on the transaction number. You will see the cancellation reason at the bottom of the screen.
What does the reason for cancellation mean?If we are unable to fill your request, the request will be cancelled and an unfilled reason will be posted to your Request It! account. Some of the most common reasons for cancellation (and what they mean to you) are: This item is in use at the lender(s): The owners will not lend this item. It is non-circulating: This item does not meet the selection criteria for purchase and is not available for loan:
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Updated: May 21, 2008
